Statement: Passengers on a suburban route have complained that the ticket counters at the station have very long queues during peak hours. Courses of action: I. Additional ticket counters and digital ticketing options should be provided at the station during peak hours. II. The station should be shut down during peak hours. Which of the courses of action follows?

Question

Accepted Answer

Only course of action I follows. Queues form because service capacity falls short of peak demand, and adding counters and digital options raises that capacity — I addresses the problem directly. Closing the station in the hours when it is most needed would deprive passengers of service altogether, so II is not a sensible course of action.

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