- APapers that need only a stamp should be dealt with at a separate window, leaving the cash counter to the work that actually requires it
- BThe treasury should refuse to accept pension papers after three o'clock
- CPensioners should be asked to come only on the last three days of the month
- DAll pension papers should in future be sent to the head office in the district town
Step-by-Step Solution
The statement names the cause precisely: quick work is queued behind slow work at a single counter. Separating the two removes that cause and nothing else is needed. Refusing papers after three shortens the day rather than the queue and simply turns people away; asking pensioners to come in the last three days concentrates the very crush complained of; and sending every paper to the district town adds a journey for the pensioner while leaving the counter's mixed workload untouched.
Answer: A) Papers that need only a stamp should be dealt with at a separate window, leaving the cash counter to the work that actually requires it